Returns & Exchanges

At Poppin Candy, we want your sweet experience to be perfect, though please note that due to health and safety regulations, we cannot accept returns on opened food items. If your order arrives damaged or incorrect, we are committed to making it right with a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our candy concierge team within 7 days of delivery with your order number and photos of any damaged treats.

• 2.
  Review Process

  Our team will review your request within 48 hours to ensure it meets our quality guarantee and safety standards.

• 3.
  Return Authorization

  If a return is required for non-perishable merchandise, we will provide a prepaid shipping label and instructions via email.

• 4.
  Refund or Replacement

  Once approved, we will either ship out a fresh batch of sweets or issue a full refund to your original payment method.